KIND WORK Cancellation and Refund Policy

Article 1 (Scope of Application)

Article 2 (How to Cancel)

• The Administrator may cancel directly at any time on the subscription and billing screen in the KIND WORK settings. No phone call or email is required, and there is no penalty or fee.
• When cancellation is requested, the time it takes effect (the last day of the current Billing Period) is shown on the screen, and a confirmation email is sent to the Administrator email.

Article 3 (When Cancellation Takes Effect)

• Cancellation takes effect at the end of the current Billing Period. Until the period ends, all features remain available as they are, and no further billing is made.
• If you cancel during the Free Period, the cancellation takes effect on the day the Free Period ends, and no paid billing occurs.
• When the period ends, the account enters the same state as suspension, and after logging in only the payment screen is available (data export is provided on request). Customer Data is kept for 90 days from the date of suspension, and data export can be requested during that period.

Article 4 (Cases Where No Refund Is Given)

• The remaining period after a cancellation request — because cancellation takes effect at the end of the current Billing Period and the Service can be used until then, there is no pro-rata refund for the remaining period.
• Reducing the number of Seats or downgrading the Plan — the change applies from the next Billing Period, and the difference for a period that has already been paid is not refunded.
• Cases where there are no Members or the Service was not used, or a simple change of mind
• Adding Seats — the added amount is reflected from the next billing and is not calculated pro rata, so there is neither an additional charge nor a refund for the current period.
• Cases where use has been restricted because the Customer or a Member violated the Terms

Article 5 (Cases Where a Refund Is Given)

• Where the fee was paid in duplicate for the same Billing Period
• Where an amount different from that set out in the Terms was billed (the overbilled portion)
• Where the Service could not be used continuously during a paid period for reasons attributable to the Company — the amount corresponding to the period of unavailability is deducted from the next billing or refunded.
• Where a refund is required under applicable law

Article 6 (Refund Method and Timing)

• A refund is processed by cancelling the authorization of the original payment method (card). After confirming the reason for the refund, the Company requests the cancellation without delay; the time at which the cancellation is reflected may vary depending on the card company.
• The refund amount includes the value-added tax that was added to the relevant fee.

Article 7 (Payment Failure and Suspension)

• If payment fails, the process goes in the order of a 7-day grace period (normal use), a 30-day read-only period, and suspension. The Company notifies the Administrator email before moving to each step.
• If the card is registered again and the unpaid fee is paid, the restrictions are lifted immediately.
• Data is kept for 90 days from the date of suspension and then deleted. Deleted data cannot be recovered, so please email contact@k-doc.ai within the retention period to request a data export of the materials you need.

Article 8 (Inquiries)